Refund policy
At Twisted Sisters!, we want you to love your purchases as much as we do! That’s why we allow returns on full-priced merchandise for store credit only, within 20 days of receipt. Store credits may be used in-store and for online purchases.
Our return policy is for store credit only. We will issue a digital gift card once we receive your returned item. This works like cash and never expires! Can be used for online or in-store purchases.
If you purchased your items ONLINE: Clothing and shoes are eligible for store credit within 20 days of receipt. Please immediately inspect and try on your clothing and/or shoes upon arrival. The item(s) must be unworn, unaltered, unwashed, and still have the original tags attached to be eligible for store credit.
If you purchased your items IN STORE: Clothing and shoes are eligible for store credit within 14 days of receipt. Please immediately inspect and try on your clothing and/or shoes upon arrival. The item(s) must be unworn, unaltered, unwashed, and still have the original tags attached to be eligible for store credit.
All Sale items are considered FINAL SALE and cannot be returned for store credit.
All jewelry, beauty and intimates are final sale and are not eligible for return.
Home décor items must be returned in their original packaging. Damages must be reported within 5 business days of receipt or the item cannot be returned.
We reserve the right to refuse a return if the items have signs of wear, alteration, misuse or damage.
HOW TO SEND BACK A RETURN
Please refer to the Return Policy above to ensure that your item meets our return criteria.
Securely repackage your items for shipping.
Please note that Shipping & Handling charges are non-refundable, and that the customer is responsible for return shipping
SEND RETURNS TO:
Twisted Sisters!
Attn: Returns
402 Centre St.
Fernandina Beach, FL 32034
We are not liable for any returns that are lost in the mail. We suggest you ship items using USPS, UPS or FedEx so that they can be tracked. It’s important that you write down your tracking information before you send it back to us.
Pre-Paid Return Label
If you would like a return label, please call us at (904) 261-2501 Mon- Fri for a USPS return label - $8.50 will be deducted from your Store Credit once we process your return.