Shipping & Returns
RETURN POLICY
At Twisted Sisters!, we want you to love your purchases as much as we do! That’s why we allow returns on full-priced merchandise for store credit and exchange only, within 20 days of receipt. Store credits may be used in store and for online purchases.
- Clothing and shoes are eligible for exchange or store credit within 20 days of receipt. Please immediately inspect and try on your clothing and/or shoes upon arrival. The item(s) must be unworn, unaltered, unwashed and still have the original tags attached to be eligible for exchange or store credit.
- Items returned with makeup, deodorant, perfume, smoke, or similar stains and/or odors will be shipped back to you and are subject to additional shipping cost.
- All jewelry, scarves, beauty and special orders are final sale and are not eligible for return.
- Any item received as defective or damaged must be reported within 5 business days of receipt. We do require a picture of proof be sent to us via email.
- Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for return. Any return received in this condition will be sent back to you and will be subject to shipping costs.
- We reserve the right to refuse a return if the items have signs of wear, alteration, misuse or damage.
- Gift cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and any item listed as final sale/clearance are not eligible for return or exchange.
- Home décor items must be returned in their original packaging. Damages must be reported withing 5 business days of receipt or the item cannot be returned.
- During holiday season (November 1st – December 25th), we will accept your return for exchange or store credit if it is received by January 15th.
- Sale items and/or items purchased with a coupon code of 30% off or more are final sale and not eligible for return.
- Personalized items are final sale and are not eligible for return unless there is a manufacturing mistake.
Please note that once an order has been placed and processed, we are unable to cancel or remove any items within the order. If you would like to edit an item (example: change the color or size), please contact us immediately by phone or email. We will try our best to make the changes, but cannot do anything if it’s already been prepared for shipment or shipped.
HOW TO SEND BACK A RETURN
Please refer to the Return Policy above to ensure that your item meets our return criteria.
Complete the return form located at the bottom of the page and include it with your return.
Securely repackage your items for shipping.
Please note that Shipping & Handling chargers are non-refundable, and that the customer is responsible for return shipping.
We are not liable for any returns that are lost in the mail. We suggest you ship items using USPS, UPS or FedEx so that they can be tracked. It’s important that you write down your tracking information before you send it back to us.
Any return received with be processed within 5-10 business days of its receipt. We appreciate your patience and support for our small business!
SEND RETURNS TO:
Twisted Sisters!
Attn: Returns
402 Centre St.
Fernandina Beach, FL 32034
SHIPPING
Most of our orders are shipped within 48 hours or being submitted. All personalized orders will take anywhere from 2-6 weeks, depending on the vendor. If an item is drop shipped from a vendor, shipping will come directly from them and could take up to two weeks.
We offer FREE in-store pick-up!
